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Returns Policy

RETURNS POLICY:

Evernden Cycles would like you to be 100% happy with your purchase. In the unlikely event that you are not, please feel free to return your goods within 14 days of the purchase date for a full exchange or refund.

The item to be returned must be in new condition, not have been used or fitted, in its original packaging and with a copy of the original receipt. If the item is not in a re-saleable condition then a re-fund will not be granted and can only be returned to you on payment of the postage.

Note that food/nutrition products items can't be returned.

Returns can be made in person at our store in Paddock Wood or you can return your purchase by post.

Refunds will be processed using the same method of payment as used for the original purchase and, for card payments, to the same debit or credit card used.

To return your purchase by post please complete our returns form (enclosed with every order) or just print the form and complete it making sure that you provide us with your reasons for the return (example, wrong size). Then just return the form with the returned item.

Please use a recorded delivery or courier service to return the item , making sure that the correct value of the goods is insured as it is your responsibility to ensure we receive the goods in a resalable condition. Return shipping costs are non-refundable unless the item is faulty or incorrect due to an error on our part.

On receipt of your parcel, your return will be processed within 48 hours. Refunds can take up to 5 days to appear in your bank account. We will keep you informed via your preferred contact method.

Returning bicycles and bulky objects:

If you are unable to arrange the return of large item (ie. cycles), then please contact us and we will arrange to have the item collected from you using our courier service. This will be at your cost and we will discuss this with you prior to arranging the collection.

PayPal orders:

Purchases made on-line and paid for using PayPal must be returned using the online returns form process above as we are unable to process PayPal refunds in store.

Gift Item’s returns:

If you have received an item as a gift, you may exchange it or we can refund it as store credit.

Faulty or wrong items received:

Occasionally things can go wrong or an item may be faulty. Please call us on 01892 832823 or email us on info@everndencycles.co.uk  to enable us to remedy the problem.

Warranty Claims:

All products ordered from Evernden Cycles come with a full warranty that covers manufacturing faults and defects in workmanship. If you feel that your purchase has developed a fault, please bring the item back to our store for a full assessment, or if this is not possible, contact us to discuss the problem. We will need a copy of your original receipt or proof of purchase. If not brought back to store, we will need a description of the fault and photos to allow us to assess the issue.

Please note: In some cases the manufacturer/supplier may require to see the item before repair or replacement can take place.

Please ensure the returned item is clean.

On receipt of your goods, we will carry out a full assessment and contact you within 5 working days of receipt.

If your purchase is outside our 14-day returns period but within the manufacturer's warranty period we will repair or replace the item(s) as stated in the manufacturer's warranty guidelines if fault is due to manufacturing defect.

Late Returns:

Your item(s) should be sent back to us within 14 days. Returns outside these timeframes may be accepted at the discretion of Evernden Cycles and may only be refunded as a store credit.

Order Cancelation:

We treat our customers with utmost respect and our customers have the right to cancel their order. Should you wish to cancel your order, the following terms apply.

Notify us by email as soon as possible.

Order cancelation for customised/special order products will be charged at 20% of the value of the canceled product. This is if the manufacturing/ordering process has commenced and can't be reversed.

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